Frequently Asked Questions

Product Questions

Q: What is the difference between the Junior series and Youth series? 

A: Youth series bats have a smaller barrel and are intended to help a young hitter get used to hitting with a wood bat. The youth series bats have a maximum diameter of 2.25″. The junior series bats have a larger barrel than a youth series bats. These bats are intended to help hitters transition from a youth to an adult barreled bat.

Q: Will my bat weight be exactly what I ordered? 

A: Your bat weight will be within 1 oz. of your order weight before finishing. But keep in mind, variables such as wraps and absorption can affect this weight. A stained finish alone can absorb up to 1 additional ounce. 

Q: Do you offer bulk discounts?

A: Yes, discounts start with orders of 6 bats or more. Message or email us for bulk pricing coupon codes.

Q: Will my bat be cupped?

A: Yes, all game used bats are typically cupped unless otherwise specified. 

 

Shipping Questions

Q: When will my order ship?

A: Our normal processing time is 14 business days. Our rush processing time is 8 business days. Business days are Monday through Friday, excluding holidays. We currently offer the FASTEST turnaround time for custom bats on the market!

Q: How long will it take for my order to get to me? 

A: All domestic orders are shipped via USPS and take approximately 3-5 business days. 

Q: How do I find my tracking number?

A: All tracking information is sent via e-mail. Please refer to your shipping confirmation e-mail for tracking information. Additionally, some tracking information can be found in the My Account section of the website. (Navigate to More–> My Account –> Orders.) If you did not receive a shipping confirmation e-mail, please use the contact us form

 

Order Questions

Q: How do I check the status of my order?

A: In the top menu, select More –> My Account. On the left hand side, select Orders. From there, you can see the list of your orders, as well as the current status. 

Q: My order status says it’s In Production. What does that mean? 

A: All orders marked as “In Production” means that we are currently cutting, painting or staining, and engraving your bat.