Frequently Asked Questions

Product Questions

Q: What is the difference between the Junior series and Youth series? 
A: Youth series bats have a smaller barrel and are intended to help a young hitter get used to hitting with a wood bat. The youth series bats have a maximum diameter of 2.25″. The junior series bats have a larger barrel than a youth series bats. These bats are intended to help hitters transition from a youth to an adult barreled bat. 

Q: Will my bat weight be exactly what I ordered? 
A: Your bat weight will be within 1 oz. of your order weight pre finishing. Keep in mind, variables such as wraps and absorption can effect this weight. 

Q: Do you offer bulk discounts?
A: Yes, discounts start as early as 6 bats. Message or email us for bulk pricing coupon codes.

Q: Will my bat be cupped?
A: If it is a Youth, Junior or Pro, yes. The only exception here is a Pro Series Heavy such as an even weight or +1 request.

Shipping Questions

Q: When will my order ship? 
A: Our normal processing time is 14 business days. Our rush processing time is 8 business days. Business days are Monday through Friday, excluding holidays. We currently offer the FASTEST turnaround time for custom bats on the market!

Q: How long will it take for my order to get to me? 
A: All domestic orders are shipped via USPS and take approximately 3-5 business days. 

Q: How do I find my tracking number? 
A: All tracking information is sent via e-mail. Please refer to your shipping confirmation e-mail for tracking information. Additionally, some tracking information can be found in the My Account section of the website. (Navigate to More–> My Account –> Orders.) If you did not receive a shipping confirmation e-mail, please use the contact us form

Order Questions

Q: How do I check the status of my order?
A: In the top menu, select More –> My Account. On the left hand side, select Orders. From there, you can see the list of your orders, as well as the current status. 

Q: My order status says it’s In Production. What does that mean? 
A: All orders marked as “In Production” means that we are currently cutting, painting or staining, and engraving your bat.  

Cart Questions

Q: Products keep disappearing from my cart when I add new ones in. What’s going on?
A: You may notice that products are disappearing from your cart when you are on a  mobile device. There are two solutions to this issue:
1) If you have access to a computer, we recommend ordering on that. 
2) If you must use your mobile device, ensure you are logged out of the website entirely. Make your selections as normal. You can checkout as a registered guest by logging back in on the Checkout page. This will ensure you still get your points and that your order will be linked to your account.