Product Questions
Q: Why is there an unfinished spot on the handle of my bat?
A: This “unfinished” spot is an ink dot used to test the slope of grain on all Pro Series and above products. This ensures straight grains resulting in a stronger bat.
Q: What is the difference between the Junior series and Youth series?
A: Youth series bats have a smaller barrel and are intended to help a young hitter get used to hitting with a wood bat. The youth series bats have a maximum diameter of 2.25″. The junior series bats have a larger barrel than a youth series bats. These bats are intended to help hitters transition from a youth to an adult barreled bat.
Q: Will my bat weight be exactly what I ordered?
A: Your bat weight will be within 1 oz. of your order weight before finishing. But keep in mind, variables such as wraps and absorption can affect this weight. A stained finish alone can absorb up to 1 additional ounce.
Q: Do you offer bulk discounts?
A: Yes, discounts start with orders of 6 bats or more. Message or email us for bulk pricing coupon codes.
Q: Will my bat be cupped?
A: Yes, all game used bats are typically cupped unless otherwise specified.
Shipping Questions
Q: When will my order ship?
A: Custom orders will be completed in 10 business days or 5 business days with a RUSH FEE per bat. Business days are Monday through Friday, excluding holidays. We currently offer the FASTEST turnaround time for custom bats on the market! Keep in mind a completed order may take 1-2 business days to show that is in the possession of UPS.
Q: How long will it take for my order to get to me once shipped?
A: All domestic orders are shipped via UPS via the UPS options at checkout. How long your order takes will 100% depend on UPS and which shipping method was chosen at checkout. Ritchie Bat Co. is not responsible for any shipping delays once the tracking number shows that UPS is in possession of the item. Please keep in mind during high volume times of the year such as holidays, natural disasters, etc. UPS does experience delays.
Q: How do I find my tracking number?
A: All tracking information is sent via e-mail. Please refer to your shipping confirmation e-mail for tracking information. Additionally, some tracking information can be found in the My Account section of the website. (Navigate to More–> My Account –> Orders.) If you did not receive a shipping confirmation e-mail, please use the contact us form. Please keep in mind sometimes these automated emails end up in your SPAM/JUNK/TRASH folder depending on your email settings.
Q: What do I do if I receive my bat and it is damaged?
A: Ritchie Bat Co. is not responsible for shipping damages. We do insure our products up to $100 in value. DO NOT use the bat. You can rest assured nothing leaves our facility with dents/scratches/etc. Usually damages from shipping are entirely cosmetic and do not affect the performance. The customer will have to file a damaged package claim with the appropriate shipping company (UPS). Once the claim is approved if the customer would like another of the same exact product the customer is responsible for providing Ritchie Bat Co. with the appropriate proof of approval with the monetary amount the customer received. Ritchie Bat Co. will invoice the customer for that exact amount to get a replacement on the same exact product. The reason we require the customer to file the claim is because USPS/UPS will almost always require to see the damaged product and its packaging in its entirety to finish the claim. If you do not wish to receive an identical product the customer can keep the monetary amount received by the appropriate shipping company.
Order Questions
Q: How do I check the status of my order?
A: In the top menu, select More –> My Account. On the left hand side, select Orders. From there, you can see the list of your orders, as well as the current status.
Q: My order status says it’s In Production. What does that mean?
A: All orders marked as “In Production” means that we are currently cutting, painting or staining, and engraving your bat.