Q: Why is there an unfinished spot on the handle of my bat?
A: This “unfinished” spot is an ink dot used to test the slope of grain on all Pro Series and above products. This ensures straight grains resulting in a stronger bat.
Q: What is the difference between the Junior series and Youth series?
A: Youth series bats have a smaller barrel and are intended to help a young hitter get used to hitting with a wood bat. The youth series bats have a maximum diameter of 2.25″. The junior series bats have a larger barrel than a youth series bats. These bats are intended to help hitters transition from a youth to an adult barreled bat.
Q: Will my bat weight be exactly what I ordered?
A: Your bat weight will be within 1 oz. of your order weight before finishing. But keep in mind, variables such as wraps and absorption can affect this weight. A stained finish alone can absorb up to 1 additional ounce.
Q: Do you offer bulk discounts?
A: Yes, discounts start with orders of 6 bats or more. Message or email us for bulk pricing coupon codes.
Q: Will my bat be cupped?
A: Yes, all game used bats are typically cupped unless otherwise specified.
Q: When will my order ship?
A: Custom orders will ship in 10 business days or 5 business days with a RUSH FEE per bat. Business days are Monday through Friday, excluding holidays. We currently offer the FASTEST turnaround time for custom bats on the market!
Q: How long will it take for my order to get to me?
A: All domestic orders are shipped via USPS Priority Mail or UPS Ground take approximately 1-4 business days. Please keep in mind during high volume times of the year such as holidays, natural disasters, etc. USPS and UPS does experience delays.
Q: How do I find my tracking number?
A: All tracking information is sent via e-mail. Please refer to your shipping confirmation e-mail for tracking information. Additionally, some tracking information can be found in the My Account section of the website. (Navigate to More–> My Account –> Orders.) If you did not receive a shipping confirmation e-mail, please use the contact us form. Please keep in mind sometimes these automated emails end up in your SPAM/JUNK/TRASH folder depending on your email settings.
Q: What do I do if I receive my bat and it is damaged?
A: Send us an email to email@example.com with photos of your bat. DO NOT use the bat until you hear from us. We email you back with a couple of different options. You can rest assured nothing leaves our facility with dents/scratches/etc. Usually damages from shipping are entirely cosmetic and do not affect the performance. With that being said the customer will have 2 options with a damaged bat. Option 1) The customer files the damaged package claim with the appropriate shipping company (USPS/UPS). Once the claim is approved the customer is responsible for providing Ritchie Bat Co. with the appropriate proof of approval with the monetary amount the customer received. Ritchie Bat Co. will invoice the customer for that exact amount to get a replacement on the same exact product. In the event the claim gets denied Ritchie Bat Co. will provide a 20% discount code to help with a future purchase of any kind. Be mindful that the claim process can take up to 30+ days to be approved/denied/appealed. The reason we require the customer to file the claim is because USPS/UPS will almost always require to see the damaged product and its packaging in its entirety to finish the claim. OPTION 2) The customer sends the damaged product back to Ritchie Bat Co. Once Ritchie Bat Co. receives the damaged product, we will inspect the bat and make sure it has not been used. Once we verify the product has not been used we will put an exact replacement in production to ship out in 5 business days.
Q: How do I check the status of my order?
A: In the top menu, select More –> My Account. On the left hand side, select Orders. From there, you can see the list of your orders, as well as the current status.
Q: My order status says it’s In Production. What does that mean?
A: All orders marked as “In Production” means that we are currently cutting, painting or staining, and engraving your bat.