Warranty Information and Return Policy

Our Warranty Claim Information

Each bat is thoroughly checked for any imperfections or defects before shipping out. Due to the nature of the game, our wood bats do not have a warranty on natural breaks. A natural break can occur on a hit outside the sweet spot, which will not be covered with a replacement. However, if you feel that your bat broke unnaturally (unusual break location, break due to interior cavity, etc), you may send your bat back for a detailed examination to determine the cause of the break. If it is determined that your bat, indeed, broke when it shouldn’t have, we will validate your claim.  All warranty claims must be submitted within 15 days of receipt of product.

A claim form must be submitted along with the bat in question. Return shipping charges are the responsibility of the customer. Upon arrival, Ritchie Bat Company staff will examine the bat for any misuse or natural breakage. The Ritchie Bat Company reserves the right to deny any claim based on these or other conditions. Any cage/dimple ball marks on the bat will void any warranty. The Ritchie Bat Company reserves the right to perform testing to determine if the bat meets warranty requirements and/or to refuse warranty service.

If your claim is approved you will have the option to receive a new bat of the same model, size and color OR receive a refund of the base price of the bat less any discounts, rush charges, engraving fees or other extras. Only bats purchased directly from Ritchiebats.com will be available for a warranty claim and must be accompanied by an order number/receipt.

Submit the claim form below with your bat


 

Our Return Policy

You may return your purchase within 7 days of delivery for a full refund as long as the product:

  • Has No Customized Engraving
  • Has NOT Been Used Whatsoever
  • Has Not Been Damaged 

We, The Ritchie Bat Company, have the right to refuse any return if it does not meet all the above criteria.

You are responsible for return shipping. Returns must be submitted in the original or similar packaging.